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K & K Cleaning Solutions K & K Cleaning Solutions

Terms and Conditions

1. Definitions

1. Definitions
1.1. In these Terms of Business the following definitions apply:
“The Company”, “We”, “Our”, and “Us” - means K&K Cleaning Solutions.
“Cleaner”, “Cleaning Operative” - means the person or firm carrying out cleaning services on behalf of the Company.
“Client” - means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Client’s Address” – means the address where the Client has requested the cleaning service to be carried out.
“Service”, “End of Tenancy Cleaning”, “EOT”, “Move In / Out Cleaning” - means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” - means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.

 2. Contract

2.1. These Terms and Conditions represent a contract between The Company and the Client.
2.2. Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3. The Client agrees that any use of Our services, including placing an order for services by telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.4. Unless otherwise agreed in writing by the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.5. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by the Company.
2.6. The Company may offer Commercial Customers bespoke Terms and Conditions, in which case these Terms and Conditions will not apply. If bespoke Terms and Conditions are not offered, these Terms and Conditions will prevail.

 3. Quotations/Prices

3.1. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.
3.2. The Company reserves the right to amend the initial quotation, should the Client's original requirements change.
3.3. If The Company is asked to quote to clean an oven this is what it will quote for, the cleaning of hobs/extractors etc. is a separate service which will be charged for.
3.3.1. The exceptions for Part 3.3. are as follows: Freestanding Cooker, Single/Double Oven Pack, the 2,3 and 4 Oven Aga/Rayburns and the Complete Range clean on the 900mm Single/Double Range and the 1000mm Double Range.
3.3.2. The Single/Double Oven Packs are limited to one oven, a 4 Ring/Burner Gas, Electric, Induction or Halogen Hob, an extractor or a hood (up to 600mm wide).

4. Payment

4.1. Unless otherwise agreed in writing by The Company the account is rendered for immediate payment on the completion of the work. The Client must make payment either by cash, cheque before the cleaner leaves the Client’s premises.
4.2. We reserve the right to cancel services without notice due to failed cheque payment transactions or non-cleared funds.
4.3. Although greatly appreciated and a powerful way to say ‘Thank you’, the Client understands that tipping is not required.
4.4. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
4.5. The Company reserves the right to charge £40.00 administrative fee, in addition to the balance due, for any account we must refer for collection. Please note that debt collecting companies may add their charges to the outstanding amount.
4.6. All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
4.7. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.

 5. Cancellation

5.1. The Client can cancel the scheduled service by giving no less than 24 hours prior notice to The Company by e-mail, telephone or mail.
5.2. If notice is provided with less than 24 hours and more than 5 hours The Company reserves the right to:
5.2.1. Seek payment from the Client to the value of 50% of the quoted value of the contract.
5.2.1.1. Payment will be sought via invoice.
5.2.1.2. Terms 4.4., 4.5., 4.6., and 4.7. will apply to payment made under invoices in Term 5.2.1.1.
5.2.2. Refuse to undertake any further work for the same Client.
5.3. If notice of less than 5 hours is received The Company reserves the right to:
5.3.1. Seek payment from the Client to equal in value to the quoted value of the contract.
5.3.1.1. Payment will be sought via invoice.
5.3.1.2. Terms 4.4., 4.5., 4.6., and 4.7. will apply to payment made under invoices in Term 5.3.1.1.
5.3.2. Refuse to undertake any further work for the same Client.

 6. Refunds

6.1. No refund claims will be entertained once the cleaning service has been carried out.
6.2. Refund will be issued only if:
6.2.1. The Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning visit;
6.2.2. A cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.

 7. Complaints

7.1. All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. All complaints must be received in writing by post, fax or email no later than 24 hours after the completion of the service. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
7.2. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items themselves or arranging a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled. If payment has not been received in full or has been stopped by the Client we will immediately refer the account for collection.

 8. Claims

8.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will invalidate the claim. All claims must be made via telephone or e-mail.
8.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.
8.3. The Client agrees to inspect the work immediately after its completion and to draw the operatives’ attention to any outstanding cleaning issues while they are still on site. The operatives will carry out any such additional work to the Client’s complete satisfaction.
8.4. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.
8.5. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
8.6. The Client agrees and understands that claims within the allowed 24hours does not cover services or areas not outlined in the accepted quote. Any claims made for services or areas not mentioned in an official accepted quote will be classed as not valid and as such deemed settled.
8.7. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
8.8. The Client waives his right to stop payment on his cheque or protest a credit/debit card charge unless the Company fails to make good on the guarantee shown in part 9.
8.9. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a Company's source upon payment of cleaning services rendered.
8.10. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
8.11. No claims shall be entertained if the Client has an outstanding balance aged more than 30 days.
8.12. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may be incurred.
8.13. While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.
8.14. No claims shall be entertained if the Client has an outstanding balance aged more than 30 days.


9. Our Guarantee

9.1. The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realises, that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers you a guarantee. If the Client is not satisfied with the Company’s service for any reason, the Company’s operatives will come back to the Client’s premises and re-clean to their complete satisfaction.
9.2. Our guarantee is subject to a complaints notice no later than 24 hours after the completion of the service.

 10. Insurance

10.1. The Company possesses public liability insurance.

11. Liability

11.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:
11.1.1. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
11.1.2. Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
11.1.3. Late arrival of Company operatives at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
11.2. The Company shall not be liable for any damages worth £50.00 or less.
11.3. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.
11.4. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client if the Client has an outstanding balance aged 30 days or more from the date the payment was due.

 12. Supplementary Terms

12.1. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
12.2. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.
12.3. All fees are free of VAT.
12.4. (Does not apply to website).
12.5. The Company has a separate Data Protection Policy, available on the website (click Here), or by request.

 13. Law

13.1. These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.


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